Effective date: January 1, 2026
1. Appointment Cancellations
1.1 We ask that you notify us at least 24 hours before your scheduled appointment if you need to cancel or reschedule.
1.2 Cancellations made with less than 24 hours’ notice may be subject to a late-cancellation fee.
1.3 If a technician arrives for a scheduled appointment and is unable to access the property or the customer is not available, a missed-appointment fee may apply.
2. Deposits
2.1 Any deposit collected to secure an appointment is non-refundable if the appointment is cancelled with less than 24 hours’ notice.
2.2 Deposits are otherwise applied in full toward the final invoice for completed work.
3. Refunds
3.1 Once a repair has been completed and payment has been collected, we do not offer refunds for the labor performed.
3.2 If you are not satisfied with a completed repair, you may request resolution within 24 hours of the service visit so we can make reasonable efforts to correct the issue, which may include a follow-up visit at no additional charge.
3.3 Unsatisfactory work reported within this window is corrected under the warranty terms below.
4. Service Warranty
4.1 Repairs performed by Puls Appliance Repair are covered by a 30-day limited warranty on the labor performed.
4.2 The warranty does not cover consumable items (such as filters, light bulbs, belts, or refrigerant), new or unrelated issues, misuse, or damage occurring after the service visit.
4.3 To make a warranty claim, contact us within 24 hours of noticing the issue and provide your original invoice or appointment details.
4.4 Warranty coverage applies only to work performed directly by Puls Appliance Repair technicians.
5. Estimates & Billing
5.1 We provide an upfront estimate before any repair work begins whenever possible.
5.2 A diagnostic fee may apply to evaluate the appliance; this fee will be disclosed before the technician’s visit and, in many cases, is waived or credited if you proceed with the recommended repair.